ON STAGE SWEATSHIRT

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is the result of our error (you received the wrong or defective item, etc.).

You should expect to receive your refund within four weeks of delivering your package to the return sender, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the sender (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log into your account, view the order using the "Complete Orders" link in the My Account menu, and click the Return Item(s) button. We will notify you of your refund via email once we have received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Please note that there are restrictions on some products and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that shipping rates for many items we sell are based on weight. The weight of such items can be found on the item's detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next whole pound.