How does a subscription work?

Subscriptions are automatically renewed every month from the day they are activated. For example, if you have a monthly subscription, the system will automatically charge your credit card every month without you having to place the order yourself!

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription at any time in the customer portal, as shown in the screenshot below. You can access the customer portal via the link received in the email sent when you ordered your initial subscription in the store.

What happens if the payment cannot be processed?

If your subscription cannot be renewed because your payment cannot be processed, you will receive an email with a link to securely update your payment method.

How do free subscriptions work?

The free subscription will renew in the same way as a paid subscription except that for the first subscription and for all subsequent subscriptions, no amount will be charged to the payment method set. We use this same logic as a regular subscription to better track our customers' information and their subscriptions and services.